Hi, I’m Marged Cother and I’m Head of Social Media and Digital Engagement here at GDS. Joining me is my partner in crime on this topic, Jo Goodwin, the Head of Social Media at the Office for National Statistics. In …
Have you heard of service design? Why do we need it? How do we design services in government? Louise Downe, Head of Design at GDS answered your questions live on Periscope. Transcript Giles: Welcome to another GDS Periscope. You’re looking …
We defined our users at GDS in my last blog post about managing online communities. We talked about the tools we use and how we resolve user queries. Now we’d like talk about what goes on behind the scenes on …
Ever wondered what community management involves at the Government Digital Service? My name’s Suhail, and I’m a Community Manager at GDS - I’m going to talk about how we manage our communities day-to-day in this two-part blog series. Understanding our …
Many of you will already be familiar with GDS’s guiding principles; to deliver digital services, designed to be simpler, clearer, faster; that put user needs first. When you put user needs first, the channel for digital engagement is the service …
Watch Trisha Doyle, Head of Content at GDS answer your questions live on Periscope including an update on what happened at this year’s GOV.UK content conference.
Watch Naintara Land, Interim GDS User Research Lead at GDS answer your questions live on Periscope about user research on GOV.UK on Wednesday 8 September 2015.
Blogging is a big part of our digital engagement strategy. Our Head of Editorial Carrie Barclay explains why.
So, Periscope. The app that allows you to live stream events directly from a mobile device to Twitter. We’ve taken our time here to think about how it can work for us and add value to our followers. We’ve considered speaker …
2015 is predicted to be the year of content marketing. Wait, we've heard this before.