We defined our users at GDS in my last blog post about managing online communities. We talked about the tools we use and how we resolve user queries. Now we’d like talk about what goes on behind the scenes on …
It’s probably fair to say that citizens generally want government to be reliable and authoritative. We all have expectations, and would like those met, rather than be surprised by a sudden change of direction. If government can provide ongoing explanations …
Many of you will already be familiar with GDS’s guiding principles; to deliver digital services, designed to be simpler, clearer, faster; that put user needs first. When you put user needs first, the channel for digital engagement is the service …
GOV.UK Verify is the new way to prove who you are online. Currently in public beta, so far almost 290,000 people have used it to verify their identity. Week on week user numbers increase by their thousands as more services …
Blogging is a big part of our digital engagement strategy. Our Head of Editorial Carrie Barclay explains why.
A new blog We’ve decided to rename and widen the scope of our social media blog, and use it to share more about how we do digital engagement in GDS.