We defined our users at GDS in my last blog post about managing online communities. We talked about the tools we use and how we resolve user queries. Now we’d like talk about what goes on behind the scenes on …
Last week we blogged about our use of online monitoring tools; how we’ve been working with other government departments to support campaign monitoring and evaluation, and helping them build their own expertise in this area. The last few months have been …
Nowadays it seems like everybody has something to say on the internet. This isn’t meant as a negative statement. It’s great that the internet has enabled a level playing field for people regardless of who they are or where they …