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Social media house rules

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Social media house rules at GDS

Updated: July 2015. This version is no longer the most up to date. You can find a link to the latest version on the GOV.UK Twitter profile.

The social media team at GDS are responsible for several different social media accounts on a variety of platforms.

We’re happy to help you in any way that we can and look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

  1. All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
  2. We will remove, in whole or in part, posts that we feel are inappropriate.
  3. We will report and remove any social media profiles that are set up using GOV.UK imagery, including fonts, without permission.
  4. We will block and/or report users on Twitter who direct tweets at us which we believe are:
    1. Abusive or obscene
    2. Deceptive or misleading
    3. In violation of any intellectual property rights
    4. In violation of any law or regulation
    5. Spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)
  5. You are wholly responsible for any content you post including content that you choose to share.

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

Responding to users:

  1. We’ll do our best to respond to your enquiries within two working days.
  2. We’ll try to help you, or direct you to people and/or departments who can, wherever possible.
  3. Our working hours are 9.00 – 17.00 Monday to Friday. We’ll deal with enquiries sent outside of this time as soon as possible when working hours resume.
  4. The @GOVUK twitter account is here to provide information and support for users of the GOV.UK website.
  5. The @GOVUK Twitter account is not a political account and cannot respond to political tweets.

We do not respond to tweets of a commercial nature

Whilst we are happy to receive such material, we will not respond as we are governed by strict procurement rules. You can keep up to date on our procurement platform, Digital Marketplace by visiting or by contacting

We reserve the right to modify or change these conditions at any time.

We look forward to hearing from you!

Join the conversation on Twitter: @GOVUK @gdsteam @GOVUKVerify @GOVUKDigiMkt

LinkedIn: Government Digital Service

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  1. Comment by John posted on

    It is great to see the government on social media platforms and interacting with the public. It will surely get the message across quicker. It will also make the government seem more "human" rather than an entity which will be a huge benefit as people like to talk with people and not entities.

  2. Comment by lita posted on

    so good goverment news on social media finally. thank you sharring with us