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Nurture your soft skills for digital engagement

Posted by: Rebecca Hales, Posted on: 12 July 2016 - Categories: Guidance, Thoughts
Blogging helps us all be better civil servants

When we talk about digital engagement it’s often in terms of tools and execution. What content management systems are we using? How are we monitoring the impact of our blogs - Hootsuite or Sprout Social? At GDS, new digital engagement …

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Telling stories with data: the Performance Platform as a tool for digital engagement

Posted by: Rebecca Hales, Posted on: 19 November 2015 - Categories: Communications, Strategy, Thoughts

It’s probably fair to say that citizens generally want government to be reliable and authoritative. We all have expectations, and would like those met, rather than be surprised by a sudden change of direction. If government can provide ongoing explanations …

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Content as Units of Delivery

Posted by: Georgina Goode, Posted on: 9 November 2015 - Categories: Guidance, Images, Social Media, Strategy, Thoughts, Twitter

Many of you will already be familiar with GDS’s guiding principles; to deliver digital services, designed to be simpler, clearer, faster; that put user needs first. When you put user needs first, the channel for digital engagement is the service …

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Digital Engagement for GOV.UK Verify: creating consistent messaging

Posted by: Rebecca Hales, Posted on: 30 September 2015 - Categories: Strategy, Thoughts, Tools, Twitter

...included various Google documents (both shared and private), notes on personal computers, in macros and even historical emails. The combined documents gave us a massive 150 pages of questions from...

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Why we blog at GDS

Posted by: gov.uk archive author, Posted on: 21 August 2015 - Categories: Blogs, Guidance, Social Media, Strategy, Thoughts
Two people in the room sitting in an arm chair reading newspapers

...the front page. Individual team blogs represent the pull-out sections. While almost everyone who wants to read the paper will look at the front page for the big, top-line stories,...

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Agile Engagement: the role of communications in delivering new digital services

Posted by: Lucy Windmill, Posted on: 23 July 2015 - Categories: Agile, Social Media, Thoughts
GDS colleagues at a stand up and communicating details about a project

If you work in comms you've probably said this a few times: I wish they’d come to me sooner to discuss the comms for this! To do a great job, communications people need a seat at the table. But when …

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