When we talk about digital engagement it’s often in terms of tools and execution. What content management systems are we using? How are we monitoring the impact of our blogs - Hootsuite or Sprout Social? At GDS, new digital engagement …
It’s probably fair to say that citizens generally want government to be reliable and authoritative. We all have expectations, and would like those met, rather than be surprised by a sudden change of direction. If government can provide ongoing explanations …
Many of you will already be familiar with GDS’s guiding principles; to deliver digital services, designed to be simpler, clearer, faster; that put user needs first. When you put user needs first, the channel for digital engagement is the service …
GOV.UK Verify is the new way to prove who you are online. Currently in public beta, so far almost 290,000 people have used it to verify their identity. Week on week user numbers increase by their thousands as more services …
Blogging is a big part of our digital engagement strategy. Our Head of Editorial Carrie Barclay explains why.
If you work in comms you've probably said this a few times: I wish they’d come to me sooner to discuss the comms for this! To do a great job, communications people need a seat at the table. But when …
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