When we talk about digital engagement it’s often in terms of tools and execution. What content management systems are we using? How are we monitoring the impact of our blogs - Hootsuite or Sprout Social? At GDS, new digital engagement …
It’s probably fair to say that citizens generally want government to be reliable and authoritative. We all have expectations, and would like those met, rather than be surprised by a sudden change of direction. If government can provide ongoing explanations …
Many of you will already be familiar with GDS’s guiding principles; to deliver digital services, designed to be simpler, clearer, faster; that put user needs first. When you put user needs first, the channel for digital engagement is the service …
...included various Google documents (both shared and private), notes on personal computers, in macros and even historical emails. The combined documents gave us a massive 150 pages of questions from...
...the front page. Individual team blogs represent the pull-out sections. While almost everyone who wants to read the paper will look at the front page for the big, top-line stories,...
If you work in comms you've probably said this a few times: I wish they’d come to me sooner to discuss the comms for this! To do a great job, communications people need a seat at the table. But when …